Effective communication with our customers is a major reason for success
End user Services
- Register a product
Contact us on hotline 16907 and go to the relevant section (registration of a product) by clicking on (1) and one of our delegates will respond to you and take the registration steps on your behalf
- If you cannot dictate the product code, you can photocopy the product label on the package and send it via WhatsApp to 01000105234. Once the product is registered, one of our representatives will call you to confirm
- You can register the product yourself by going to http://dayco.tibaasp.com and creating your own account then following the registration steps - this entire process takes only 5-7 minutes
- Technical question about a particular product
Contact us on hotline 16907 and go to the relevant section (technical questions and wholesale) by clicking on (2) and one of our delegates will reply to you and answer all your technical questions
- Ask the nearest shop to you
Contact us on hotline 16907 and go to the relevant section (to talk to one of our representatives) by clicking on (0) and one of our delegates will respond to you and tell you the nearest shops to where you are
- You can search for your nearest stores by using the search program on our website http://tibaasp.com
- Submit a complaint regarding one of our products or one of our distributors
Contact us on hotline 16907 and go to the relevant section (to talk to one of our delegates) by clicking on (0) and one of our delegates will reply to you and open a ticket in your name and give you the ticket number to follow up and we will keep in touch with you until we are fully sure that the issue was resolved.
Customer Services
- Request to register as a new customer
Contact us on hotline 16907 and go to the relevant section (technical questions and wholesale sales) by clicking (2) and one of our delegates will respond to you
Required information and documents
- Shop/Company Name
- Name of the owner of the Shop/Company
- Shop/Company address
- Shop/Company owner’s mobile number
- Copy of Commercial Registration (sent by WhatsApp to 01000105234)
- Copy of the tax card (sent by WhatsApp to 01000105234)
- Copy of the owner's national number (sent via WhatsApp to 01000105234)
After completing all the data/documents, one of our representatives will contact you and schedule a visit to complete the registration process
- Request a delegate's visit
If you are one of our customers already and want one of our representatives to visit your Shop/Company, contact us on hotline 16907 and go to the relevant section (technical questions and wholesale sales) by clicking on (2) and one of our delegates will respond to you and do whatever needed
- Find out your area delegate
Contact us on hotline 16907 and go to the relevant section (to talk to one of our representatives) by clicking on (0). One of our representatives will reply to you and inform your area delegate name and mobile phone number
- Your area delegate will contact you.
- You can identify your area delegate and find out his info by using the search program located at our site http://tibaasp.com
- Inquire about the availability of a particular product
Contact us on hotline 16907 and go to the relevant section (technical questions and wholesale sales) by clicking on (2) and one of our delegates will reply to you and answer all your inquiries
- Make a complaint
If you are registered as a customer you can open a ticket with a complaint by calling us on hotline 16907 and go to the relevant section (to talk to one of our representatives) by clicking on (0). One of our representatives will reply to you and open a ticket with your name and give you the follow-up number. Your ticket will be transferred Immediately to the competent department to search them and inform you with in max 24 hours
